Controller
support.
Built-in fault detection and diagnostics help you fix issues fast. Here's how to get support when you need it.
Check the diagnostic page.
When an error occurs you'll be alerted at the top of the app dashboard. Tap the arrow to access the controller diagnostics menu. Every controller reports the last two errors here — check the possible causes and work through the troubleshooting checklist before contacting support.
Use the in-app help portal.
Swipe up from the dashboard and tap the Help button. You'll be taken to the diagnostics screen. If you can't fix the issue, tap "Contact us" at the bottom. Message our AI assistant for instant answers or leave a message directly for the technical support team.
Contact us directly.
If you need further help, reach out to the Axon technical support team directly. Please check the diagnostic page first and include the error code displayed in the app — this allows us to identify your controller by its unique serial number and get you back on the road faster.
Direct contact.
In the event of an error, full diagnostics are automatically sent to Axon technical support. Each controller has a unique serial number — include your error code for the fastest resolution.
Email engineering