Warranty Information
Last updated: July 2026
Warranty Terms
Warranty Clarification
This warranty is offered as an added benefit on top of — and does not override — the statutory rights you hold under applicable consumer protection law. Axon Racing makes no claim about the existence, validity, availability or terms of any other warranty or product support that the manufacturer may or may not provide.
Warranty Coverage
During the warranty period, Axon Racing will cover the cost of repairing or replacing products found to have manufacturing defects that fall short of Axon Racing’s published technical specifications, subject to the terms set out below.
Warranty Period
- ·1-year limited warranty
- ·Cover runs from the date of delivery or pickup
- ·Where delivery proof is unavailable, the delivery date is assumed to be 3 business days after shipment
Claim Requirements
When making a claim, customers must supply:
- ·Original proof of purchase (an invoice or paid order confirmation)
- ·The controller / motor details Axon Racing requests to carry out diagnostics
Repair Authorization
Any repair carried out without Axon Racing’s prior approval will void the warranty. All warranty repairs must be authorised by Axon Racing beforehand.
DOA (Dead on Arrival) Claims
If a product arrives defective:
- ·Send photographic evidence of the damage to your dealer
- ·Email the same documentation to Axon Racing
Inspection Obligations
Goods should be inspected on receipt. Any shipping damage must be reported to the dealer within 7 days; claims not reported within this window will be forfeited.
Replacement Policy
Axon Racing may, at its discretion:
- ·Replace a faulty unit instead of repairing it
- ·Substitute a functionally equivalent model
- ·Supply a replacement with reasonable variation in specification
Note: A replacement does not restart or extend the warranty period.
Remedy Limitations
Where repair or replacement is not possible, Axon Racing may instead, at its discretion:
- ·Issue credit equal to the product’s value (shipping excluded)
- ·Refund the original product purchase price
Shipping Risks
The customer bears all risk of loss or damage while a product is in transit to or from an authorised service centre.
Transfer Restrictions
Cover is limited to the original purchaser buying through Axon Racing’s official channels or an authorised dealer.
Note: The warranty is automatically voided if ownership of the product is transferred.
Non-Warranty Service Charges
Where diagnostics confirm normal operation, or where a warranty is found to be void or ineligible, Axon Racing may charge a fee for the diagnostic and any service work carried out.
Final Determination
Final decisions rest with Axon Racing, which alone may:
- ·Determine whether a product meets its technical specifications
- ·Apply recognised industry standards
- ·Decide on warranty eligibility
Warranty Commitment
Subject to the terms below, Axon Racing guarantees to the original retail purchaser that its controllers and motors will be free from defects in materials and workmanship under normal use for a period of 1 year.
The warranty is only valid for the original purchaser, and an original invoice or proof of purchase must be provided.
To the maximum extent the law allows, the warranty does not cover the controller or motor in the following situations:
1. Improper Installation & Usage
- ·Not installing, operating, maintaining or using the product in line with the manufacturer’s manual or technical specifications
- ·A product whose original serial number has been altered or removed
2. Human-Induced or Accidental Damage
- ·Modification, or any unauthorised disassembly or repair
- ·Use of incompatible third-party accessories
- ·Cosmetic blemishes such as scratches or marks
- ·Accidents, misuse or incorrect user settings
- ·Fire, fluid ingress or high-pressure washing
- ·Incorrect voltage, power-supply faults or voltage instability
- ·Storage in unsuitable environments
- ·Casing that has been opened or disassembled
- ·Lost or stolen controllers / motors
- ·Foreign-object ingress, chemical exposure or extreme weather
- ·Events outside our control (force majeure)
3. Shipping & Installation Issues
- ·Damage occurring in transit, during installation or while being handled
- ·The cost of round-trip shipping for the product or any of its components
4. Third-Party Component Problems
- ·Third-party software or hardware that was not part of the original product configuration
- ·Pixel defects on digital displays
5. Non-Performance Related Faults
- ·Faults that fall outside the product’s stated specifications
- ·Damage resulting from normal wear, tear and routine maintenance
6. Software Service Limitations
- ·Support for any operating system or application installed on the product
To the maximum extent the law allows, Axon Racing sets out the following exclusions and limits of liability:
1. Scope of Liability Exclusion
To the extent the law allows, Axon Racing is not liable for:
- ·Loss, damage or alteration to third-party hardware, software or data
- ·Direct or indirect losses from service interruption or lost profits / revenue
- ·Incidental or consequential damages
2. Liability Cap
Axon Racing’s total liability is capped at the lower of the original purchase price or the cost of supplying a like or similar replacement, at Axon Racing’s discretion.
Axon Racing expressly disclaims all other warranties, conditions, terms, representations and commitments, whether express or implied.
All warranties become null and void if a product sold through Axon Racing is modified, rebuilt or opened.
How to Obtain Warranty Service
All warranty claims must be handled through the process below:
Raise your warranty claim with the authorised dealer you originally purchased the product from.
The dealer will check and process your claim, then submit a formal warranty request to Axon Racing for you.